Gift Shop Retail Sales/ Windsor

We are hiring full time Gift Shop, Retail Sales positions for our new brewery in Windsor! This role will be responsible for providing excellent customer service to our guests purchasing growlers, bottled beer, merchandise, and gift cards to go at our gift shop, while being a passionate steward for craft beer and RRBC.

Please check out the primary duties:

  • Greets and assists customers in a friendly and professional manner
  • Answers questions regarding styles and sizes of merchandise; makes suggestions for purchases
  • Provides information and suggestions on types of beers available in growlers and bottles to go
  • Abides by company policies on allocations for certain beer styles
  • Effectively and accurately communicates information to consumers regarding our beer and the company in general
  • Responsibly collects and handles cash and credit card transactions
  • Balances drawer at the end of each shift
  • Maintains an orderly and clean work space
  • Keeps merchandise organized, folded and stocked at all times
  • Stocks shelves at beginning and end of shift or whenever necessary
  • Principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Basic arithmetic
  • Ability to operate the POS system (Revel)
  • Principles and methods for showing, promoting, and selling products
  • Excellent interpersonal and customer service skills for dealing with the public
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions, and not interrupting
  • Actively looking for ways to help people
  • Work as a team member
  • Communicate information and ideas in speaking so others will understand
  • Speak clearly so others can understand you
  • Listen to and understand information and ideas presented through spoken words and sentences
  • Accuracy when fulfilling customer orders and re-ordering merchandise
  • See details at close range (within a few feet of the observer)
  • Maintain a high level of attention to detail
  • High school diploma or equivalent
  • Must be able to speak, read, write, and understand the primary language(s) used in the workplace
  • Creative, flexible, and innovative team player
  • Commitment to excellence and high standards
  • Passion, enthusiasm, focus, creativity, and a positive outlook
  • Responsible Beverage Service certification (RRBC can provide)
  • Must be at least 21 years of age

Please apply here:

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