Host


We are currently hiring a full time Host at Russian River Brewing! Please see the following description of responsibilities and skills desired:
  • Acts friendly and sincere with all customers
  • Greets customers warmly when they enter the pub and seats them at tables
  • Provides customers with menus
  • Maintains a list of available tables and ensures tables are not empty for more than five minutes
  • Maintains a waiting list when necessary
  • Accurately quotes a waiting time to all customers
  • Speaks with customers to ensure satisfaction with food and service, or to respond to complaints
  • Answers telephone calls and responds to inquiries or transfers calls as appropriate while effectively dealing with customers as they arrive
  • Maintains contact with kitchen staff, management, serving staff, and customers to ensure that details are handled properly and customers’ concerns and requests are addressed
  • Completes side work before pub opens or when manager requests

KNOWLEDGE, SKILLS AND ABILITIES

  • Principles and processes for providing excellent customer service
  • Structure and content of the English language including the meaning of words and grammar
  • Excellent interpersonal and customer service skills for dealing with the public and waitstaff
  • Gives full attention to what other people are saying, takes time to understand the points being made, and asks questions as appropriate
  • Actively looks for ways to help people
  • Work as a team member
  • Communicate information in speaking so others will understand
  • Speak clearly so others can understand you
  • See details at close range (within a few feet of the observer)
  • Maintain a high level of attention to detail
  • Be tactful without offending others
  • Understand another’s situation and feelings
  • Explore new approaches to doing things
  • Tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem 

QUALIFICATIONS

  • High school diploma or GED
  • Must be able to speak, read, write, and understand the primary language(s) used in the workplace
  • Bilingual skills a plus
  • Commitment to excellence and high standards
  • Creative, flexible, and innovative team player
  • Passion, enthusiasm, focus, creativity, and a positive outlook
  • Professional appearance and demeanor 
  • Must be at least 21 years of age

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to do the following: 

Much of the work consists of conveying information verbally. While performing the duties of this job the employee is required to stand for long periods of time and walk; use fingers, handle, or feel objects; reach with hands; talk and hear. The employee must occasionally lift, carry, and/or move up to 15 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

To apply, please visit: https://secure.saashr.com/ta/i.RRBC.jobs?ApplyToJob=100700035