Supervisor & Bartender/ Santa Rosa



RRBC Santa Rosa is seeking a full time Supervisor/Bartender to join our team at the downtown pub!

Please review our description of what and who we are seeking, and if this sounds like you, we’d love to hear from you!

The Supervisor/Bartender s a dual role where the employee will work a combination of floor supervisor and bartending shifts. There will be at least 2 supervising shifts per week. This position also serves beverages and food to customers in a friendly, efficient, responsible and professional manner, and ensures a positive experience for everyone, while being a passionate steward for RRBC and craft beer.

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Supervisory duties: 

  • Coordinates all front of house employees to ensure smooth and efficient flow of the brewpub
  • Responsible for opening and/or closing the pub
  • Ensures all hourly employees are taking their rest and meal periods
  • Assists the floor and bar when necessary
  • Checks on customers to ensure they have a positive experience
  • Handles any complaints or issues with customers
  • Assigns side work to staff when necessary
  • Assists with comps and voids when applicable for the staff
  • Communicates relevant policy changes, menu changes, specials to staff
  • Advises the General Manager or Assistant General Manager if disciplinary actions should be taken for employees violating company policies (such as tardiness)
  • Maintains a safe and comfortable environment for employees and customers
  • Responsible for making sure the lighting, heating/AC, and appropriate music are on and at comfortable levels for employees and customers to ensure a pleasant atmosphere

Bartending duties:

  • Greets customers upon arrival; assists with seating as needed
  • Provides information to customers about RRBC, our beer and food items
  • Maintains cleanliness and sanitation at all times; performs closing clean-up duties
  • Takes food and beverage orders from customers accurately and courteously; responds to questions regarding food and beverage items
  • Attempts to limit problems and liability related to customers’ excessive drinking by taking steps such as persuading customers to stop drinking or ordering taxis for intoxicated customers
  • Maintains knowledge of and strictly abides by state liquor regulations and verifies legal drinking age of customers
  • Collects payment from customers; makes change as needed; issues receipts
  • Maintains ethical and honest handling of company’s money at all times
  • Assists customers with merchandise, growlers and bottled beer to go
  • Stocks bar with all necessary items including glassware, beer, non-alcoholic beverages, and supplies
  • Resolves customer problems/complaints; utilizes own best judgment in resolving issues or refers to management as needed
  • Maintains knowledge of beer selections, menu items, preparation method, ingredients, and prices
  • Assists other staff members as needed to ensure optimum service to all customers

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic business arithmetic
  • Thorough knowledge of state liquor regulations
  • Human behavior; individual differences in ability, personality, and interests; learning and motivation
  • Excellent interpersonal/customer service skills to deal with customers and selling and promoting products
  • Actively looks for ways to help people and works as a team member
  • Excellent communication skills
  • Good judgment with the ability to make timely and sound decisions
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Maintains a high level of attention to detail
  • Understands information and ideas and follow oral instruction
  • Identifies when a patron has had his/her alcohol limit
  • Handles multiple deadlines and effectively manages one’s own time
  • Communicates information and ideas both verbally and in writing so others will understand
  • Be tactful without offending others
  • Listens and understands information presented through spoken words
  • Keep hand and arm steady while moving or holding arm and hand in one position
  • Organize, prioritize, and manage time
  • See details at close range (within a few feet of the observer)
  • Quickly move your hand(s)
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

QUALIFICATIONS

  • Must be at least 21 years old
  • High school diploma (or GED or High School Equivalence Certificate)
  • Minimum one year related (bartending) experience in a restaurant environment or equivalent; brew pub experience a plus
  • Some prior supervisory experience required
  • Must be able to speak, read, write, and understand the primary language(s) used in the workplace
  • Bilingual skills a plus
  • Commitment to excellence and high standards
  • Creative, flexible, and innovative team player
  • Passion, enthusiasm, focus, creativity, and a positive outlook
  • Responsible Beverage Certification (RRBC can provide)
  • Current CA Food Handler Certification; Cicerone a plus

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to do the following:

Much of the work consists of conveying information verbally, and greeting and assisting customers. While performing the duties of this job the employee is required to stand for long periods of time and walk; use finger, handle, or feel objects; reach with hands; talk and hear; climb or balance; stoop, kneel, and crouch. The employee must occasionally lift and carry up to 55 pounds, and/or move up to 155 pounds. Use of arms above the shoulder is sometimes required. Specific vision abilities required by the job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Requires manual dexterity and ability to quickly move hand(s), hand with arm, grasp, manipulate or assemble.

Perks? We’ve got ’em! Group medical/dental/vision/life/accident insurance, 401k with matching, and discounts on beer/food/merchandise…. plus, a super rewarding and professionally challenging environment.

Please apply here: https://secure.saashr.com/ta/i.RRBC.careers?ApplyToJob=235048834

RRBC is an equal opportunity employer and participates in e-verify.



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