Tasting Room Sales and Tour Guide/ Windsor



RRBC Windsor is hiring a full time Tasting Room and Tour Guide to join the team in Windsor!

Please read the description below and if this sounds like you, we’d love to hear from you!

The Tasting Room and Tour Guide is responsible for delivering excellent customer service by providing beer education through tours and tastings, while being a passionate steward for craft beer and RRBC.

DUTIES AND RESPONSIBILITIES

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

  • Greets and assists customers in a friendly and professional manner
  • Sets up beer tastings according to menu or customer request
  • Performs guided tour for paying guests and VIP’s, following training guidelines
  • May assist in scheduling, checking in and/or providing information on guided and self-guided tours of the brewery
  • Provides educational information regarding our beers, the beer making process, and RRBC history
  • Participates in all company sponsored training programs regarding beer
  • Abides by company policies on allocations for certain beer styles
  • Responsibly collects and handles cash and credit card transactions
  • Balances drawer at the end of each shift
  • Maintains an orderly and clean work space
  • Keeps bar area organized (tasting room or tasting bar locations during tour), clean and presentable all times
  • Performs opening or closing duties as directed

KNOWLEDGE, SKILLS AND ABILITIES

  • Principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Basic arithmetic
  • Ability to operate POS system (Revel)
  • Principles and methods for showing, promoting, and selling products
  • Excellent interpersonal and customer service skills for dealing with the public
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions, and not interrupting
  • Actively looking for ways to help people
  • Work as a team member
  • Communicate information and ideas in speaking so others will understand
  • Speak clearly so others can understand you
  • Listen to and understand information and ideas presented through spoken words and sentences
  • Accuracy when fulfilling customer orders and re-ordering merchandise
  • See details at close range (within a few feet of the observer)
  • Maintain a high level of attention to detail

QUALIFICATIONS

  • High school diploma or equivalent
  • Must be able to speak, read, write, and understand the primary language(s) used in the workplace
  • Creative, flexible, and innovative team player
  • Commitment to excellence and high standards
  • Passion, enthusiasm, focus, creativity, and a positive outlook
  • Must be at least 21 years of age
  • Responsible Beverage Service certification (RRBC provides)

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to do the following:

Much of the work consists of conveying information verbally to customers at our brewpub.  While performing the duties of this job the employee is required to sit or stand for long periods of time; walk; use finger, handle, or feel objects; reach with hands; talk and hear; climb or balance; stoop, kneel, and crouch. The employee must occasionally lift, carry, and/or move up to 50 pounds.  Use of arms above the shoulder is sometimes required. The employee occasionally may need to transport himself or herself to another location. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Requires manual dexterity and ability to quickly move hand(s), hand with arm, grasp, manipulate or assemble.

Please apply here: https://secure.saashr.com/ta/i.RRBC.careers?ApplyToJob=201513856



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